Refund Policy – Rochembach Hair and Beauty​

Effective Date: 24/03/2026

At Rochembach Hair and Beauty, we aim to provide high-quality hair and beauty services tailored to each client. Please read our refund policy carefully before booking any appointment.

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1. Completed Services

• We do not offer refunds on completed services.

• Results may vary depending on individual hair/skin condition, previous treatments, or other factors.

• If you are unhappy with a service, please contact us within 48 hours so we can assess the situation and offer a correction where appropriate.

 

2. Deposits

• Certain services (such as hair colouring, bridal bookings, and high-value treatments) require a non-refundable deposit to secure your appointment.

• Deposits will be deducted from the final bill but are forfeited in case of late cancellation or no-show.

 

3. Gift Vouchers

• Gift vouchers are non-refundable and cannot be exchanged for cash.

• Vouchers must be redeemed before the expiry date stated.

 

4. Cancellations & No-Shows

• We require at least 24 hours’ notice to cancel or reschedule an appointment.

• Late cancellations or missed appointments may result in charges up to the full cost of the service.

• Repeated cancellations or no-shows may require full prepayment for future bookings.

 

5. Products

• Products purchased from Rochembach Hair and Beauty are eligible for exchange only if faulty.

• We do not offer refunds on opened or used products.

 

6. Contact Us

If you have any questions regarding refunds or wish to discuss a concern, please contact us:

Rochembach Hair and Beauty
Email: sandrarochembach@gmail.com
Phone: 07376321633
Address: 25 Station Road, London, SE25 5AH

 

7. Updates to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page.

 

By booking an appointment or purchasing products with Rochembach Hair and Beauty, you agree to this Refund Policy.